Bexleyheath 020 8304 6196 (24 hr)     |     Welling 020 8301 4333 (24 hr)     |     Sidcup 020 8303 3313 (24 hr)     |     Eltham 0208 859 2917 (24 hr)     |     Bromley 020 8464 2288 (24 hr)

About Us

P L Mulligan Family Funeral Directors are a family owned and run business offering a sympathetic and professional service at your time of need.

We recognise that when arranging a funeral or pre-planning for the future you require a personal service that fulfils your expectations.

It is our duty to guide you through what may be a difficult time in a professional and understanding manner so that the arrangement and conducting of the funeral is carried out to your absolute satisfaction.

Meet The Family

Our Company is proud that all of those who work for P L Mulligan Funeral Director have a keen pride in what they do and wish only to provide the very best service for our customers.

Below we have pictured our team.
Steve Adams
Managing Director
Perry Mulligan
Director
Danny Mulligan
Operations Manager
Daniel Brunsden
Bexleyheath Branch Manager
Julie cross
Welling Branch Manager
Tracie Cordaroy
Eltham Branch Manager
Suzanne James
Blackfen branch manager
Ann Jones
Bromley Branch Manager
Richard Cross
Funeral Director & Fleet Garage Manager
Michael Mulligan
Funeral Operative
Scott Fisher
Funeral Operative
Tommy Smith
Apprentice
Shaun Leggatt
Funeral Operative
Lynda Adams
Company Secretary & Funeral Co-Ordinator
Laura Mulligan
Funeral co-ordinator
Gemma Mitchell
Funeral co-ordinator
Sophie Adams
Funeral Co-Ordinator and Finance
Our Terms & Conditions

TERMS OF BUSINESS
We are a member of the National Association of Funeral Directors and subscribe to its current Code of Practice, a copy of which is available upon request. We aim to act in a professional manner and provide a courteous, sensitive and dignified service to you.

1 Estimates and Expenses
Our estimate (provided at the time of your enquiry or funeral arrangement) sets out the services we agree to supply. This estimate is an indication of the charges likely to be incurred on the basis of the information and details we know at the date of the estimate. While we make every effort to ensure the accuracy of the estimate, the charges are liable to alteration particularly where third parties change their rates or charges.

We may not know the amount of third party charges in advance of the funeral; however, we give you a best estimate of such charges in the written estimate. The actual amount of the charges will be detailed and shown in the final account. If you amend your instructions we will require your written confirmation of the changes. We may need to make an extra charge in accordance with prices published in our current price list. We will add VAT to our charges, where applicable, and at the rate applicable when we prepare the invoice.

2 Payment Arrangements
The funeral account is due for payment before the date of the funeral. If however we have agreed that the account can be settled after the date of the funeral, then we would expect the account to be settled in full within thirty days of the date of the funeral, unless otherwise agreed by us in writing.

If you fail to pay us in full on the due date we may charge you interest:
- at a rate of 4% above our bank’s Base Rate from time to time in force;
- calculated (on a daily basis) from the date of our account until payment;
- compounded on the first day of each month; and
- before and after any Judgment (unless a Court orders otherwise).
We may recover (under Clause 3) the cost of taking legal action to make you pay.

3 Indemnity
You are to indemnify us in full and hold us harmless from all expenses and liabilities we may incur (directly or indirectly including financing costs and including legal costs on a full indemnity basis) following any breach by you of any of your obligations under these Terms. This means that you are liable to us for losses we incur because you do not comply with these Terms. For example, we will charge you an administration fee where we receive a cheque from you which is subsequently not honoured or if we write to remind you that an account is overdue. If we instruct debt collection agents we may also recover from you the fees we incur. Further details regarding these fees are available on request. We may claim those losses from you at any time and, if we have to take legal action, we will ask the Court to make you pay our legal costs.

4 Data Protection
Words shown in italics are defined in the Data Protection Act 1998 ("the Act"). We respect the confidential nature of the information given to us and, where you provide us with personal data ("data"), we will ensure that the data will be held securely, in confidence and processed for the purpose of carrying out our services. In order to provide our services we may need to pass such data to third parties and those third parties, who are performing some of the services for you, may contact you directly. Under the Act you have the right to know what data we hold on you and you can, by applying to us in writing and paying a fee, receive copies of that data. Further information is provided in our ‘Privacy Notice’ which will be given to you at the time the funeral is arranged.

5 Cooling-Off Period
The Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013 may give you the right to terminate this agreement in the cooling off period of fourteen days. If you wish the performance of the agreement to which this right applies to commence before the end of the cooling-off period, you must sign the authority in the form which will be handed to you. In the event that you exercise the right to cancel this contract during the cooling-off period, you will be required to pay a reasonable amount for goods and services already supplied.

6 Termination
This agreement may also be terminated before the services are delivered: (1) by us if you fail to honour your obligations under these Terms and (2) by you communicating to us in writing, terminating your instructions. If we or you terminate your instructions you may, depending upon the reasons for termination, be asked to pay a reasonable amount based upon the work carried out up to the time your termination is received.

7 Standards of Service
The National Association of Funeral Directors’ Code of Practice requires that we provide a high quality service in all aspects. If you have any questions or concerns about the service we provide to you, please raise them in the first instance with our designated senior person. If that does not resolve the problem to your satisfaction the National Association of Funeral Directors through the Funeral Arbitration Scheme (FAS) provides a low cost dispute resolution service, as an alternative to legal action. You can contact the FAS at 618 Warwick Road, Solihull, West Midlands B91 1AA. The FAS, and how it can be accessed, is explained in the leaflet entitled "Your Right to Put It Right” made available to you and on display on our premises. The FAS provides independent conciliation and arbitration through IDRS Ltd, a wholly owned subsidiary of the Centre for effective dispute resolution.

All dates and times provided on the estimate cannot be guaranteed until final bookings are made and confirmed. Although we endeavour to provide a prompt and efficient service for you, there may be instances where, because of circumstances beyond our control, we are unable to fulfil our obligations to you on the date or time specified. Where this is the case we will attempt to contact you in advance, and advise you of alternative arrangements. 

8 Agreement
Your continuing instructions will amount to your continuing acceptance of these Terms of Business. Your instructions will not create any right enforceable by virtue of the Contracts (Rights of Third Parties Act 1999) by any person not identified as our client. If any of these terms are unenforceable as drafted
Our Prices

An overview of our prices can be downloaded here, or get in touch for a tailored price.   
An Explanation of our prices'

Explaining Our Prices
The following is a description of the service provided within each of our price categories and the current standard charge.

Professional Service Fee – from £1,345.00
Our Professional Service Fee includes all of our facilities and staff and covers the help and advice we provide to families at the time of the funeral arrangement, during the time leading up to the funeral and the period after the funeral where the family may need advice on such things as Memorials and internment of ashes. The arrangement process also includes working on behalf of the family with local council authorities and privately owned cemetery and crematorium staff.

This fee includes the completion of all paperwork required before the funeral can take place, and additionally our liaison with hospital bereavement staff, local general practitioners, Coroners, and mortuary staff. On the day of the funeral the attendance of our Funeral Conductor and pall bearers is also included within this fee.

Caring for the deceased - £415.00
This is our charge for providing mortuary facilities and private chapel of rest for the deceased whilst they are in our care up until the day of the funeral.

Removal Charge – Standard Fee £250.00 – Out of Hours Fee £450.00
We have two different fees for when we take a deceased into our care. The standard charge is for when we attend to a deceased during working hours and the higher charge is when we collect the deceased from their place of rest outside of working hours (this is usually when the deceased has died at home or in a care home). Our prices are calculated on the deceased resting within 25 miles of our funeral home, greater distances may incur an additional fee.

Embalming & Preparation – Standard £275.00 – Post-Mortem £295.00
These charges are valid when the family of the deceased wishes to visit their loved one in our Chapel of Rest in the days leading up to the funeral. Embalming is a medical procedure which preserves the deceased’s body. Our Embalming fee is standard unless the deceased has previously undergone a post-mortem at the Coroner’s instruction, in which case a higher fee is charged in relation to the greater length of time required by our embalmer to complete the medical procedure.

Coffin of Casket – from £465.00
There are many choices of coffin or casket and as such the price varies greatly. A standard wood veneer coffin is our standard coffin and can be chosen for any funeral, upgrading the coffin/casket will depend upon our customers personal preference. Full guidance is available when making this choice.

Hearse from £340.00 & Limousines from £330.00
Our Hearse and Limousines are charged at a standard rate which provides up to four hours hire charge which begins when we leave our premises and ends when we have arrived at the wake address. If the funeral takes greater than 4 hours, then additional charges may be incurred, and any such charges are based on an hourly rate and will be discussed and agreed with the family at the time of the funeral arrangement.

Horse-drawn Hearse from £1,395.00
A Black Carriage drawn by two Black Horses is our standard offering, White Horses and a White Carriage are more expensive (£1,495.00). If the distance to be travelled is greater than 10 miles then there will most likely be a need for four horses to draw the carriage, in which case a higher fee will be incurred, again this will be discussed and agreed with the family at the time of making the funeral arrangements.

Order of Service Booklets from £2.00 per copy

Floral Tributes from £25.00

Disbursements
Disbursements are the fees and charges we as funeral directors settle on behalf of the family. They include Crematorium fees, Burial Charges, Minister & Life Celebrant fees and Doctors fees. The amount shown on our account is the amount we pay to the third party on the family’s behalf.

Our Non-Attendance Funeral from £1,295.00
The Non-Attendance funeral includes our Professional Services Fees, Caring for the deceased, our Removal Charge (if during normal working hours), a coffin of our choice, a Private Ambulance to convey the deceased to the Crematorium, Crematorium Fees (at the Crematorium of our choice), and Doctors Fees. The Non-Attendance funeral is a cremation service only (not burials) and does not include; Attendance by any mourners, Embalming, use of our chapel of rest, limousines, a Minister or Life Celebrant, a Funeral Service at the Crematorium. We will inform the family of when and at which time the funeral will take place.

Our Simple Funeral from £2,295.00 plus disbursements
Our Simple Funeral is a cost-effective means of carrying out the funeral of a deceased. The Simple Funeral includes; our Professional Services Fees, Caring for the deceased, our Removal Charge (if during normal working hours), our standard wood veneer coffin, and our staff and a Hearse to convey the deceased directly to the Crematorium. The Simple Funeral fee does not include; Crematorium Fees, Doctors fees and a Minister or Life Celebrant’s fee, embalming, use of our chapel of rest, Limousine hire, or removal of the deceased from their place of rest outside normal working hours. There will be limited choice regarding the time and date of the funeral.

Our Terms of Settlement
Our Settlement Terms are that the funeral costs are paid in full within three working days of the date of the funeral. Exceptional circumstances can sometimes mean that a funeral account can be paid after the date of the funeral, however this must be agreed by a Director of the Company in advance of the funeral. We reserve the right to delay the date of the funeral if the account has not been settled as per the terms noted above.





© PL Mulligan 2022